by Kathleen Harmon, MS, RN
Managing the complexity of implementing a clinical communication mobility program can be a daunting challenge. There is no one-size-fits-all technology that is right for every care delivery unit and clinical workflow, nor is there one single vendor who can address the full spectrum of clinical communication and collaboration needs – voice, text, clinical documentation, PPID scanning and alert/alarm/notification delivery in a user-friendly mobile form factor. Any new technology implementation is going to disrupt current workflow, and the need for multiple vendor involvement to satisfy the use cases necessary to create a truly connected, tech-enabled environment often exacerbates the disruption and holds the potential for hindering the quality of care.
Moreover, the natural functional overlap between vendor solutions, can make it difficult to ascertain which combination of technologies will meet strategic goals and deliver on desired outcomes – greater efficiency, satisfaction, and safety at the point of care. Often, the loudest vendor voice carries the day, whether or not that solution (and combination of solutions) will actually be able to deliver.
When embarking on the journey to streamline clinical communication, it’s critical that health system leadership have access to the appropriate support and expertise to help them manage clinical communication mobility projects from inception to ongoing management. Following an Outcomes-Based Methodology, health delivery organizations benefit from a cross-functional approach that brings together clinical and IT leadership to align on project goals mapped to best practice future state. Then it’s on to wrangling the vendors. Pixel Health provides comprehensive services to help you assess appropriate vendor solutions, then assists your organization with the selection process, provides implementation oversight, and ongoing technology vendor management to ensure desired goals are being met.
Together, we can help ensure that new technology supports workflow. Purchased and implemented correctly, clinical technology can springboard care delivery changes that enable caregivers to provide timely, safe, and supportive care and serve as the foundation for patient/family empowerment. Once our care environments are connected, and the supporting technologies communicate together in a meaningful way, we are on the cusp of changing the game of care delivery. We’re here to help! Contact us at firstname.lastname@example.org for services to support your clinical communication initiatives.